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Information on California American Water


California American Water, a wholly owned subsidiary of American Water (NYSE: AWK), provides high-quality and reliable water and/or wastewater services to more than 600,000 people. On the Monterey Peninsula, California American Water serves the communities of Carmel-by-the-Sea, Carmel Valley, Carmel Highlands, Pebble Beach, Pacific Grove, Monterey, Del Rey Oaks, Seaside, Sand City as well as several areas along the Highway 68 corridor. Also in Monterey County, California American Water serves the community of Chualar.

While the Monterey Peninsula Water Management District provides the legislative oversight of California American Water, the company sets its rates through the California Public Utilities Commission. For information on your water bill or to report a water leak, please call the local office at 831.646.3205


Residential Rates and Blocks

California American Water customers on the Monterey Peninsula are billed in increasing block rates, meaning the more water used, the more is charged per unit. (One unit = 74.8 gallons.)

The amount of water customers are allowed at each block rate is determined by individual water allotments. Allotments are calculated by: a) the number of people per household; b) the size of the home lot; c) number of large animals, such as livestock; d) special medical needs and e) an adjustment for winter and summer months.

Typically, the information used to calculate a customer’s allotment is collected at the time an account is opened. If you suspect your allotment is incorrect, or needs to be updated, contact California American Water’s 24-hour customer service center at: 1-888-237-1333 or local California American Water conservation representatives at (831) 646-3205.

Commercial Rates

For Commercial Rates please visit Cal-Am’s webpage by CLICKING HERE

H2O – Low Income Assistance Program

California American Water currently offers a low-income assistance program that discounts monthly water charges for qualifying customers in the Monterey District. For a copy of the H2O low-income application and to view qualifying guidelines, contact our customer service center at: 1-888-237-1333, visit our local business office, or download the application online.